Reparo Vienna · Pickup & Delivery
Same-day pickup AND delivery — guaranteed

Free Phone Repair Pickup Across Vienna

We collect your broken phone from your home or office anywhere in Vienna, repair it at our 1020 workshop, and deliver it back the same day. Free pickup in all 23 districts. The only exception: if the technician calls you before the pickup to confirm a longer timeline.

Free pickup in Vienna All 23 districts Same-day pickup & delivery 6-month warranty English-speaking
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The Reparo promise

Same-day pickup AND same-day delivery — every time

This is the standard, not a best-case scenario. Pickup is same-day. Delivery back to you is same-day. The only exception is if our technician calls you before the pickup to confirm a specific repair needs more time. No surprises after the fact.

Pickup — same day by default

You book in the morning, we collect that day. No "we'll see when we can fit you in" — a concrete pickup window is set the moment you book.

Delivery — same day by default

Once the repair is done and tested, the same courier brings the device back to you the same day. No next-day surprise, no "ready for collection tomorrow."

Exception — only if we tell you first

Rare parts, severe water damage, mainboard repair? The technician calls you before the pickup with a realistic timeline. You decide before we collect.

Transparency promise: we will never deliver your phone late and explain it afterwards. If a repair looks like it'll take longer than the same day, you hear about it before the courier arrives — not after. That's the whole point of the service.
Vienna service area

All 23 Vienna districts — pick yours, see the same-day window

Tap any Vienna district on the map (or on the grid further down) to confirm we cover it. Same-day pickup & delivery applies city-wide.

Your district

Tap a district on the map to confirm coverage and the same-day window.

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Vienna districts
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How it works

From broken to fixed in three steps

No walk-in store. No detour to a Mariahilfer Straße shop. You stay home — we handle the logistics. The whole loop usually closes within a single day for inner-district pickups and standard repairs.

1

Book online or call

Pick a time slot at /en/book-appointment/ or call us. Tell us the device, the defect and your Vienna district. We confirm the pickup window.

2

We collect & repair

Our courier picks up the phone at your home, office, hotel or coworking space. We bring it to the 1020 workshop, repair it and quality-check it.

3

We deliver it back

Once it's repaired and tested, we deliver the phone back to the same address. Often the same day for standard fixes — battery, screen, charging port.

Why pickup makes sense

What you gain by skipping the shop visit

A walk-in phone repair shop sounds convenient until you factor in the trip to the 6th district, the queue, the wait for a part to arrive, and the trip home. Pickup removes all of that.

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Zero travel

No trip across Vienna with a broken phone in your pocket. We come to your address — home, office or hotel.

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Same-day pickup AND delivery

All 23 districts — collection and return on the same business day. The only exception: when the technician confirms a longer timeline with you before the pickup.

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English handover

The courier and the technician communicate in English from start to finish. Useful for expats, embassies, hotels.

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6-month warranty

Every pickup repair includes the same 6-month warranty as in-workshop work. Parts and labour covered.

Pickup service Vienna

Phone repair pickup in Vienna — every district covered

Reparo runs a phone repair pickup service across the entire city of Vienna. From the 1st district around the Stephansplatz down to Liesing in the 23rd, from Donaustadt across the Danube to Hietzing near Schönbrunn — if you live, work or stay in Vienna, we collect the broken device and bring it back repaired. Pickup itself is free; you only pay for the actual repair after confirming the quote.

Same-day pickup AND same-day delivery — every district

This is the standard for every Vienna district, from 1010 (Innere Stadt) all the way out to 1230 (Liesing). You book in the morning, we collect the device, repair it at the workshop in 1020 Vienna, and bring it back to you the same business day — whether you live in the 1st, the 21st (Floridsdorf), the 22nd (Donaustadt) or the 23rd. No "inner/outer" two-tier service, no surcharge for further districts, no next-day surprises.

The only exception — and you'll always know in advance

If a specific repair genuinely needs more time (rare parts on order, complex water damage that needs a multi-day cleaning cycle, a board-level fault that requires reflow), the technician phones you before the pickup happens and explains the realistic timeline. You decide whether to go ahead. We will never collect your device on a same-day promise and then quietly push the return to tomorrow — that's the transparency rule, and it applies in every district equally.

For Vienna's international community

Hotels around the Ring, UN City staff residences in Kaisermühlen, Vienna International School families in Strebersdorf, OPEC delegates near Wagramer Straße, US embassy area in the 9th, exchange students around the WU campus — Reparo's pickup service was designed with this international community in mind. The entire handover happens in English, the receipt comes in English, and the diagnosis report uses plain English terms instead of German repair jargon.

What devices we pick up

All major smartphone brands: iPhone (every generation from iPhone 7 onwards), Samsung Galaxy S and A series, Xiaomi, Redmi, POCO, Google Pixel, Fairphone, OnePlus, Huawei, Honor and Nothing Phone. We also collect iPads and selected Android tablets, plus PlayStation 4 and PlayStation 5 consoles. If you're not sure whether your device is supported, send a quick message via the contact page — we reply within a business day.

Coverage

Free pickup in all 23 Vienna districts

From 1010 to 1230 — every Vienna district covered. No surcharge for outer districts.

1010 Innere Stadt
1020 Leopoldstadt
1030 Landstraße
1040 Wieden
1050 Margareten
1060 Mariahilf
1070 Neubau
1080 Josefstadt
1090 Alsergrund
1100 Favoriten
1110 Simmering
1120 Meidling
1130 Hietzing
1140 Penzing
1150 Rudolfsheim-Fünfhaus
1160 Ottakring
1170 Hernals
1180 Währing
1190 Döbling
1200 Brigittenau
1210 Floridsdorf
1220 Donaustadt
1230 Liesing
FAQ

Phone pickup & delivery — common questions

Insurance, packaging, timing, payment — everything explained for the Vienna pickup service.

How much does pickup cost in Vienna?
The pickup itself is free across all 23 Vienna districts. You only pay for the actual repair, after you confirm the written quote. There is no extra delivery fee for returning the repaired device — round-trip is included.
Which Vienna districts do you collect from?
All 23 — from 1010 (Innere Stadt) and 1020 (Leopoldstadt, where the workshop sits) through to 1230 (Liesing) in the far south. Every district gets the same same-day pickup AND same-day delivery service at the same price — no two-tier system, no surcharge for Donaustadt, Floridsdorf or any other "further-out" district.
Will I really get my phone back the same day?
Yes — that is the standard, not a best-case outcome. Same-day pickup AND same-day delivery is how every job runs by default. The only exception: if the technician calls you before the pickup to confirm a longer timeline (rare parts, severe water damage, mainboard work). You always know in advance — never afterwards.
Do I need to be home when the courier arrives?
Someone needs to physically hand the phone over — you, a partner, a colleague, the hotel reception, your building's concierge. We agree on a concrete time window when booking, not an open-ended "sometime today." Saves both sides time.
Is the phone insured during pickup and delivery?
Yes. The device is covered during transport to and from our workshop. The transport is handled by our own courier (not a third-party parcel service), so the chain of custody stays short and the device doesn't get tossed around in a depot.
How should I pack the phone for pickup?
No packaging required — the courier brings a protective sleeve for the phone. Just hand it over with whatever case you normally use. For tablets or PlayStation consoles, we ask you to remove accessories (charging cable, controllers) unless we've specifically agreed otherwise.
How do I pay for the repair?
Payment is settled at delivery time — card (contactless preferred) or cash, your choice. You only pay after the repair is done and you have the device back in your hands. No upfront payment, no card-on-file.
What if diagnosis reveals a bigger problem after pickup?
Sometimes a screen issue turns out to also involve mainboard damage, or a water-damaged phone needs more than a clean. In that case we pause the repair, call or email you with a revised quote, and only proceed after explicit go-ahead. The device stays safe at our 1020 workshop. You're never billed for work you didn't approve.
Can you collect from a hotel or short-stay apartment?
Yes — hotel rooms, Airbnb apartments and serviced flats across Vienna are routine pickup locations. Tourists with cracked iPhone screens, expats in short-term housing, business travellers around the Ring — all standard cases. Tell us the hotel address and a contact name at reception.
Do you pick up from offices and embassies?
Yes. UN City offices, embassies in the 1st, 3rd, 9th and 19th districts, international companies and international schools are regular pickup spots. For corporate or diplomatic devices we follow the additional discretion procedures and can issue formal receipts in English.
What if the repair takes longer than expected?
We never surprise you after the fact. If a specific repair looks like it'll take more than the same day — rare parts, severe water damage, complex mainboard work — the technician calls you before the pickup happens, walks through the realistic timeline, and you decide whether to proceed. Transparency before the courier arrives is the whole point of the service.
Will I lose my data during the repair?
For standard screen and battery jobs, all data stays on the device — we don't touch storage. We still recommend a backup (iCloud, Google One) before pickup. For water damage repairs the situation is different; we explain the data risk before starting.
What if I'm not happy with the repair after delivery?
Every pickup repair includes a 6-month warranty on parts and labour. If something with the repaired component goes wrong inside that window, we collect the phone again (free pickup), fix it, and deliver it back. No additional cost for warranty cases.
Can I get a written quote before confirming the pickup?
Yes — describe the model and defect via the contact form or by phone, and we send a written price estimate (email) before any pickup is scheduled. The estimate is binding within reason; if diagnosis reveals additional issues we ask again before doing extra work.
Do you also pick up PlayStation consoles and tablets?
Yes — PlayStation 4, PS5 Slim, PS5 Pro and most Android tablets and iPads. Consoles are bulkier, so we coordinate the pickup window a bit more carefully, but the price model is identical: free pickup, you only pay for the repair after the quote.

Book your free Vienna pickup now

No trip across the city. No waiting room. Same-day pickup AND same-day delivery — unless the technician confirms a longer timeline with you before the courier arrives. Transparent, every time.

Call now Book pickup