Fairphone 5 Back Cover Repair Vienna
The Fairphone 5 comes with IP55 protection — a damaged back cover can compromise that protection. If the back of your Fairphone 5 has cracked after a drop, is peeling off or shows cracks, we replace it in Vienna. Affordable, fast and with the IP protection preserved.
Why is a damaged back cover on the Fairphone 5 especially problematic?
The Fairphone 5 is the first Fairphone with IP55 certification — meaning it is protected against splash water and dust. This level of protection depends on an intact housing. A cracked or loose back effectively removes that protection. We repair the following types of damage:
- Back broken or cracked after a drop
- Back cover peels off or no longer clips in properly
- Deep scratches affecting how the cover sits
- IP55 protection effectively no longer present due to a damaged cover
- Cover shows bulges — a possible sign of a swollen battery underneath
On the Fairphone 5 we take particular care during the back cover replacement to fit all seals correctly, so that IP55 protection is fully restored after the repair.
How the back cover replacement on the Fairphone 5 works
-
Pickup in Vienna or send-in by post We collect your Fairphone 5 from you in Vienna or you send it in securely packaged by post. The service is available Austria-wide.
-
Housing and damage assessment We assess the condition of the back cover and check whether the damage has affected internal components or the battery. The diagnostic check costs 25 €, waived on a repair order.
-
Remove back cover and fit the new one We carefully detach the damaged cover and fit the new spare part. On the Fairphone 5 all sealing elements are positioned correctly to preserve the IP55 protection.
-
Fit and seal check We check that the cover sits cleanly and evenly, that no gaps have appeared and that all buttons and ports are properly accessible again.
Spare part: Back cover for the Fairphone 5
The Fairphone 5 back cover is a modular spare part. Unlike on the Fairphone 4, the seals for the IP55 protection also need to be taken into account during the replacement on the Fairphone 5. We have the corresponding parts and the experience for a correct fitting.
IP55 protection restored after the back cover replacement
After the back cover replacement, the Fairphone 5 is again fully protected against splash water (IP55) — provided all seals are fitted correctly. We pay close attention to this. Replacing a damaged cover for 109 € is far cheaper than buying a new device for 600–700 €.
No walk-in: pickup service Vienna or send-in by post (Austria-wide) — we come to you.
Frequently asked questions about the Fairphone 5 back cover repair
How much does the back cover repair on the Fairphone 5 cost?
The back cover replacement on the Fairphone 5 costs a flat 109 € — including the new cover and the fitting work with correct placement of the IP55 seals.
How long does the back cover replacement on the Fairphone 5 take?
The fitting takes 30 to 45 minutes. Including pickup or postal transit, your Fairphone 5 is usually back with you within one to two working days.
Is the IP55 protection preserved after the back cover replacement?
Yes, on the Fairphone 5 we fit all seals correctly during the back cover replacement so that the IP55 protection against splash water is fully restored after the repair. This is a key difference compared with the Fairphone 4 repair.
How much does the diagnostic check on the Fairphone 5 cost?
The diagnostic check costs 25 € and is waived entirely on a repair order. So you pay either 25 € or 109 € — never both.
Can I bring the Fairphone 5 in person?
We do not have an open customer counter. You can send the device in by post or use our pickup service for Vienna — we collect it from you.
How does the pickup service in Vienna work?
After you book an appointment we arrange a pickup time, collect the Fairphone 5 in Vienna and bring it back after the repair.
Can I also send the device in from anywhere in Austria?
Yes, Austria-wide by post is possible. You send the device in securely packaged and we ship it back after repair and payment.
Is any data lost during the back cover replacement?
No, the back cover is a purely mechanical component — no stored data is touched during the replacement.
Is there a warranty on the back cover replacement on the Fairphone 5?
Yes, 6 months warranty on the new back cover and the repair work. Faults caused by our work are fixed free of charge during this period.
Is the back cover replacement on the Fairphone 5 worth it?
At 109 € this is the cheapest repair on the Fairphone 5 — and it protects the inside of the device as well as the IP55 protection. Compared with 600–700 € for a new device, it absolutely makes sense.
What happens if a swollen battery is discovered when opening the back?
If we find a swollen battery when removing the back, we inform you immediately. We discuss the options and only carry out further repairs with your consent.
Can I replace the back on the Fairphone 5 myself?
The Fairphone 5 is designed for self-repairability. However, on the FP5 the IP55 seals need to be fitted correctly — that takes experience. For IP55-secured replacement we recommend professional repair.
Which colours are available for the Fairphone 5 back cover?
The Fairphone 5 comes in various colours. We let you know after the diagnostic check which replacement covers are currently available. In most cases at least one of the original colours can be supplied.
Does the back cover repair differ between the FP5 and the FP4?
Yes, the Fairphone 5 has IP55 protection and requires the correct fitting of sealing elements during the back cover replacement. On the Fairphone 4 this step is not needed. The price of 109 € applies to both models.
Can I have other repairs done on the Fairphone 5 at the same time?
Yes, several faults are fixed in one go. Besides the back cover, we also repair the screen, battery, camera, charging port and speaker on the Fairphone 5.
Fairphone 5 back damaged? We replace it.
Pickup service Vienna or send-in Austria-wide — only 109 €, IP55 protection preserved, 6 months warranty.