Asus VivoBook Repair Vienna

From €149 for the panel, the labour and six months of warranty. A standard 15-inch panel is the cheapest case; the OLED versions and the touch panels on the Flip models sit above it because they are different parts. Read us the long code from the sticker underneath, such as X1605ZA or X515EA. The binding figure follows the 25 EUR check, which is waived on repair.

From €149, covering the cell, the fitting, a calibration cycle, disposal of the old pack and six months of warranty. On a VivoBook the cell is glued flat into a thin base, so it is released slowly rather than levered out, which is where the bench time goes. Afterwards we show you the measured capacity, so what the new pack reports is something you can read yourself.

Almost certainly not. That is the NumberPad, a numeric keypad built into the touchpad surface and switched on by holding the small icon in its top right corner. While it is active, lit digits appear and the pointer stops responding. Hold the same corner again to turn it off. It costs nothing to test, and it accounts for more cancelled repair appointments than any other VivoBook complaint.

Check three things first. Many VivoBooks have a physical shutter above the lens, a small slider that shows black when closed. Some models toggle the camera with a function key. And Windows keeps a camera permission per application. Only when all three are ruled out is the module or its cable the candidate, and on most models that is a separate part rather than something bonded into the lid.

Yes, and the sooner the better. The hinge is anchored into the plastic lid, and after a few thousand cycles the mounting starts to tear out, which is what you hear as a creak. Dealt with early it is a hinge job from €89. Left alone, the lifting corner pinches the display cable and you end up paying for a panel as well, so the timing really does decide the bill.

All of them: VivoBook 14, 15, 16 and 17, the Go 14 and Go 15, the thinner S14 and S15, the Flip 14 convertibles and the VivoBook Pro range, with standard and OLED panels alike. The thinner versions come apart differently from the standard ones, which changes the bench time rather than the price band. Give us the long code and we confirm the part.

On the sticker on the underside of the machine, usually the longest string there and beginning with X, K or M. It looks like X1605ZA, X515EA or K513EA. That single code tells us the panel size and type, the hinge design and the cell shape at once, which is why we ask for it rather than the year you bought the laptop.

Six months on the fitted part and on the labour, valid across Austria including machines that reached us by post. If the same fault returns inside that window without a new fall or a fresh spill, we put it right at no cost to you. Fresh damage afterwards is not covered, as everywhere. Any remaining Asus warranty on the other components stays unaffected by our work.

We measure instead of guessing: your adapter under load, the charging socket, the cell capacity and cycle count, the panel against an external monitor, the hinge mounting, and the temperatures under load if heat is the complaint. Then you get one binding figure before anything is opened further. The 25 EUR comes off the invoice on repair. With liquid damage the diagnosis is 49 EUR.

We fit parts built to Asus specification for your exact model code, matching panel type, resolution, capacity and connector, and an OLED machine gets an OLED panel rather than a cheaper substitute. Genuine parts from Asus's own service channel go to authorised partners, and we say that plainly. Components without a datasheet never go into a customer machine, and we name the source on request.

Yes. For panel, battery, keyboard, touchpad, hinge and charging socket work the drive stays in the machine, nothing is reinstalled and no setting is reset, so your files and programmes are as you left them. A current backup before hardware work is still sensible. Only with severe board damage or liquid inside can nobody give a promise in advance, because the drive may already be affected.

Often, but time decides. Switch it off, unplug the charger and leave it off; every restart drives current through a wet board. A VivoBook is packed tightly, so liquid reaches the board faster than on a roomier business machine. Cleaning starts at €99 and the liquid diagnosis is 49 EUR. If the board turns out to be beyond sensible repair on a cheap machine, we say so rather than quote.

Yes, from a flat, a shared apartment or student accommodation anywhere in the city. The zone price is €14.90, €17.90 or €18.90 depending on the district, and the trip back after the repair is already included. Please send the charger with the machine, because measuring your own adapter under load is one of the first checks we make on any charging complaint.

Yes, from all of Austria, with insured return shipping already inside the price. Shut it down, wrap it in bubble wrap and use a firm box with five centimetres of padding on every side. Add a note with your name, number, the long model code and what the machine does. If a lid corner has lifted, mention it, because that changes how we pack it for the return.

Yes, at a slot you book in advance, in the 22nd district. There is no walk-in counter with opening hours, because working by appointment is what guarantees somebody is there and the machine goes onto the bench immediately. The exact address comes with your confirmation. It is optional though: the courier inside Vienna and the post from anywhere reach the same workshop at the same prices.