Dell XPS Repair Vienna

From €149 for the panel, the labour and six months of warranty. A non-touch XPS panel is the cheapest case; the touch versions are bonded units and sit above the entry figure. Tell us the four-digit XPS code and what you see, whether that is a crack, coloured lines or a dark picture. The binding number follows the 25 EUR diagnostic check, which comes off the invoice on repair.

From €149, covering the cell, the fitting, a calibration cycle, disposal of the old pack and six months of warranty. The 15-inch carries a considerably larger pack than the 13-inch, but the bench work is comparable because both are wide flat cells under the palm rest. After fitting we show you the measured capacity so you can see what the new pack actually reports.

Yes, and it is the better kind of fault. Each port has its own connector, so one failing while the other charges proves the adapter and the charging circuit are healthy and narrows the job to a single component from €89. Keep using the working side until the part arrives, and stop forcing plugs into the dead one, because a bent pin inside the socket makes the repair considerably larger.

Because Dell rivets the XPS keyboard into the palm rest instead of screwing it in from above. The spare part is therefore the complete upper assembly, and the machine is opened from the base with the mainboard, the fans and the battery coming out first. The price starts at €99 and lands above that on an XPS. You hear the exact figure after the check rather than a guess before it.

Almost certainly the backlight rather than the computer. Darken the room, hold a torch at a shallow angle against the screen, and if windows and the pointer appear faintly, the image is being drawn and only the lamp behind it has failed. Confirm it by plugging in an external monitor: a clean picture there puts the fault inside the lid, and we renew the display unit from €149.

All of them: the XPS 13 from the 9350 through the 9360, 9370 and 9380 to the XPS 13 Plus and the 2-in-1, the XPS 15 in its 9560, 9570, 9500 and 9530 forms, and the XPS 17 range. Touch and non-touch versions alike. What we need is the four-digit code or the seven-character service tag from the underside, because the configuration decides the part.

A swollen battery. The XPS pack is a wide flat cell directly beneath your hands, so when it produces gas and expands, the surface above it rises and the touchpad will only click near its edge. Please take the machine off the charger and stop carrying it pressed inside a full bag. A swollen pack is removed rather than watched, and it should not travel by post.

Six months on the fitted part and on the labour, valid across Austria including machines sent to us by post. If the same fault returns inside that window without a new fall or a fresh spill, we put it right at no cost to you. Fresh damage afterwards is not covered, as everywhere. Any remaining Dell warranty on the other components is unaffected by the work we do.

We measure rather than guess: your adapter under load, both USB-C ports separately, the cell capacity and cycle count, the panel against an external monitor, and the temperatures under load if heat is the complaint. Then you get one binding figure before anything is opened further. The 25 EUR disappears from the invoice as soon as you approve a repair. With liquid damage the diagnosis is 49 EUR.

We fit parts built to Dell specification for your exact configuration, matching resolution, touch function, capacity and connector. Genuine parts from Dell's own service channel go to authorised partners, and we say that openly rather than claiming an origin we do not have. Components without a datasheet never go into a customer machine, and we will tell you where a part comes from before you agree to anything.

Yes. For panel, battery, keyboard, touchpad and charging socket work the drive stays in the machine, nothing is reimaged and no setting is reset, so your files and programmes are exactly as you left them. We still recommend a current backup before any hardware work. Only with severe board damage or liquid inside can nobody promise a clean outcome in advance.

Often, if it reaches us quickly. Switch it off, unplug the charger and leave it off; every restart drives current through a wet board. Stand it upside down over a towel so liquid runs out instead of down. The XPS is tightly packed, so liquid finds the board fast. Cleaning starts at €99 and the liquid diagnosis is 49 EUR. Rice and hairdryers only give the corrosion more time.

Yes, from your flat, a shared apartment or an office reception anywhere in the city. The zone price is €14.90, €17.90 or €18.90 depending on the district, and the return trip after the repair is already inside it. Please send the charger with the machine, because measuring your own adapter under load is one of the first things we do on a charging complaint.

Yes, from all of Austria, with insured return shipping included in the price. Shut it down, wrap it in bubble wrap and use a firm box with five centimetres of padding on every side. Add a note with your name, number, the service tag from the underside and what the machine does. We ring you with the exact figure before any work starts on it.

Yes, at a slot you book beforehand, in the 22nd district. There is no walk-in counter with opening hours, because working by appointment is what guarantees somebody is present and your machine goes straight onto the bench. The exact address arrives with your confirmation. It is never necessary though: the courier and the post reach the same workshop at the same prices.