HP EliteBook Repair Vienna

From €149 for the panel, the labour and six months of warranty. An 840 is a 14-inch machine and an 850 a 15-inch one, so the part differs and so does the position inside the band. Tell us both numbers from the sticker and describe what you see. The binding figure follows the 25 EUR diagnostic check, which comes off the invoice as soon as you approve the work.

From €149, covering the cell, the fitting, a calibration cycle, disposal of the old pack and six months of warranty. These machines are among the friendlier ones on the bench because the cell is bolted rather than glued into a pocket. After fitting we show you the measured capacity and the cycle count, so what the new pack reports is something you can read instead of trust.

Check the lock first, because it costs nothing. HP puts a touchpad lock on these machines, normally a small area or indicator at the top left corner of the pad that you double-tap to toggle. A locked pad looks exactly like a dead one. If the pointer still refuses after that, the module or its ribbon cable is the candidate and a touchpad starts at €89.

All of them, from the 840 G1 and G2 of 2013 through every G number to the current 840 G10, in both the 14-inch and 15-inch classes. The 820 and 830 models, the x360 convertibles and the Folio machines are equally welcome. What we need is the model number and the G number from the sticker underneath, because those two together identify the part.

Probably not. Many EliteBooks are ordered with a privacy screen, which deliberately narrows the viewing angle so that the person beside you on a train sees nothing. From the front it looks normal, from an angle it goes dark, and that is the feature working. There is usually a function key to switch it off. If the picture is dim head-on as well, then the backlight is the real issue.

Switch it off immediately, unplug the charger and leave it off. Do not press the power button to check whether it survived, because every attempt drives current through a wet board. Stand it upside down over a towel so liquid runs out instead of further in. Skip rice and hairdryers. Then get it to us quickly, because sugar and acid keep eating traces daily. Cleaning starts at €99.

Usually not. After three or four years the fins behind it are packed with dust, so the heat cannot escape, the machine throttles and the fan runs flat out trying to compensate. We take the cooling apart, clean the fins, renew the thermal paste and measure the temperature under load before and after. From €59, and on an older business machine it is the cheapest performance gain available.

Six months on the fitted part and on the labour, valid across Austria including machines that reached us by post. If the same fault returns inside that window without a new fall or a fresh spill, we put it right at no cost to you. Fresh damage afterwards is not covered, as everywhere. Any remaining HP warranty on the other components is unaffected by the work we carry out.

We measure instead of guessing: your adapter under load, the charging socket or both USB-C ports, the cell capacity and cycle count, the panel against an external monitor, and the temperatures under load when heat is the complaint. Then you get one binding figure before anything is opened further. The 25 EUR disappears from the invoice on repair. With liquid damage the diagnosis is 49 EUR.

We fit parts built to HP specification for your exact model and G number, matching resolution, capacity, connector and keyboard layout. Genuine parts from HP's own service channel go to authorised partners, and we state that openly instead of claiming an origin we do not have. Components without a datasheet never go into a customer machine, and we name the source on request before you agree.

Yes. For panel, battery, keyboard, touchpad and charging socket work the drive stays in the machine, nothing is reimaged and no policy or setting is reset, so your domain login and your managed software are untouched. We recommend a current backup before any hardware work as a matter of routine. Only with severe board damage or liquid inside can nobody promise an outcome in advance.

Yes, and on a machine that is four or five years old it is often the change you notice most. Drive and memory are separate parts on most EliteBook generations, so the work happens in the same opening as your repair rather than as a second visit. An SSD or memory upgrade starts at €169, and we clone your existing installation across rather than reinstalling from scratch.

Yes, and reception hand-overs are the normal case for us. The zone price is €14.90, €17.90 or €18.90 depending on the district and already includes the return trip after the repair. Name the person or the desk where the machine will be waiting. Please send the adapter along, because measuring your own power supply under load is one of the first checks on any charging complaint.

Yes, from all of Austria, with insured return shipping already inside the price. Shut it down, wrap it in bubble wrap and use a firm box with five centimetres of padding on every side. Add a note with your name, number, the model and G number, and what the machine does. Include the adapter if it will not start. We ring you with the price before any work.

Yes, at a slot you book in advance, in the 22nd district. There is no walk-in counter with opening hours, because working by appointment is what guarantees somebody is there and the machine goes onto the bench straight away. The exact address comes with your confirmation. It is optional: the courier inside Vienna and the post from anywhere reach the same workshop at the same prices.