Microsoft Surface Pro Repair Vienna

From €149 for the bonded glass and display unit, the labour and six months of warranty. The generation decides the exact figure, because a 13-inch Pro front is a different part from an older 12.3-inch one, and the OLED versions are dearer again. Read us the model number from under the kickstand. The binding price follows the 25 EUR check, which is waived when you approve the work.

From €149, covering the cell, the fitting and six months of warranty. It costs more than on an ordinary laptop for one reason: the cell sits behind the bonded front, so the glass has to be heated loose and lifted before the pack is even visible. If the glass is cracked as well, have both done at once, because the second job then costs far less than separately.

Usually not. Detach the cover and reattach it firmly so the magnets seat it fully, then clean the row of gold contacts on both the tablet edge and the cover with a dry cloth, since dust and skin oil there are the most common cause. If you can test the cover on another Surface, do. More often than not the cover itself is worn and the tablet is entirely healthy.

Because there is no service hatch and no screwed base plate. Glass, touch layer and panel form one bonded unit which is also the lid of the device, and the cell, the charging connector and the board all sit behind it. Every repair therefore starts by warming that front loose and lifting it evenly. That step is the cost, and it is also why combining two jobs saves real money.

It is the display assembly rather than software, and it belongs to some of the earlier generations. The flicker appears once the device has warmed and fades again when it cools, which is exactly why people try driver updates first. It gets worse over time rather than better. The repair is the same bonded unit as cracked glass, so it is the moment to replace a tired cell in the same opening.

From the Surface Pro 3 through to the Surface Pro 11, including the Pro 5 and Pro 6, the Surface Pro X and the 12-inch model, with standard and OLED panels. The model number is printed under the kickstand and it decides the glass size, the cell shape and whether the device charges over the magnetic connector or over USB-C. Read it out and we confirm the part.

The charging path first. We measure your power supply under load, then the connector itself, because the magnetic port collects dust and wears at the contacts. Only then do we look at the cell, which can be flat enough to refuse a start while still showing nothing. Leave it on mains for fifteen minutes before you conclude anything, because a deeply discharged Surface takes that long to respond.

Six months on the fitted part and on the labour, valid across Austria including devices that reached us by post. If the touch layer starts misbehaving, the glass separates or the cell fails inside that window without a new drop, we put it right at no cost to you. Fresh impact damage afterwards is not covered, as everywhere. Call before you try to lift the glass yourself.

We measure rather than guess: your power supply under load, the charging connector, the cell capacity, the touch layer across its whole surface, and the picture warm as well as cold if flicker is the complaint. The Type Cover is tested separately, since it is not part of the tablet. Then you get one binding figure. The 25 EUR comes off on repair, and liquid damage is 49 EUR.

We fit units built to Microsoft specification for your exact generation, matching size, resolution, touch behaviour and connector. Genuine parts from Microsoft's own service channel go to authorised partners, and we say that openly instead of claiming an origin we do not have. Fronts without a datasheet never go into a customer device, and we name the source on request before you agree to anything.

Yes. For glass, battery, connector and cooling work the storage is not touched, nothing is reinstalled and no setting is reset, so your files and programmes come back as they were. On several generations the storage is soldered to the board anyway and we do not go near it. A current backup before hardware work is still sensible, especially with a device this tightly built.

Sometimes, and speed decides it. Switch it off, keep the charger out and bring it in, because every restart drives current through a wet board. A Surface is sealed tightly, which slows liquid getting in and also slows it getting out, so it sits against the board longer than in a laptop. Cleaning starts at €99 and the liquid diagnosis is 49 EUR. Rice does nothing at all.

Yes, and with cracked glass it is the route we recommend. Our driver collects the device from your flat or office and brings it back repaired, with both journeys inside the zone price of €14.90, €17.90 or €18.90. A padded courier bag treats a broken front far better than a parcel on a conveyor belt. Send the power supply along so we can measure it under load.

Yes, from all of Austria, with insured return shipping included in the price. Lay a sheet of paper or thin card over the glass, wrap the device in bubble wrap and use a firm box with generous padding on every side, because a cracked front travels badly. Add a note with your name, number and the model number from under the kickstand. We ring you with the price first.

Yes, at a slot you book in advance, in the 22nd district. There is no walk-in counter with opening hours, because working by appointment is what guarantees somebody is there and the device goes onto the bench straight away. The exact address comes with your confirmation. It is optional: the courier inside Vienna and the post from anywhere reach the same workshop at the same prices.